“We had a high profile customer in France that was experiencing exploding bulbs in our lamps (we make high power UV Curing equipment) on their production line. Our Service Techs, Applications Manager and Sales folks could find nothing wrong at the customer's site. Questions were being asked about possible fundamental flaws in our production, we were up to ~$50K in warranty costs and the customer was demanding that we replace the line.
I hired Strategic Operations Solutions because I knew Dwighd was an expert, knew production processes and bulb making, was detail oriented, methodical and good with customers. He first conducted a thorough review of our processes, which allowed us to conclude that we did not have a problem. I then asked Dwighd to travel to Europe, on short notice I might add, to view the customer's production process.
Dwighd was able to determine, by diligently following each operating parameter, careful observation and polite questioning, that the customer had made process changes that rendered the air handling insufficient to cool the bulbs. He was able to train our customer's personnel in exactly what to look for, what changes were required and how to move forward successfully.
Overnight the failures stopped, the complaints stopped and I had a satisfied, albeit somewhat embarrassed customer. Dwighd easily saved us well over $100,000 cost to replace the systems! I would highly recommend Strategic Operations Solutions and Dwighd, especially if you have a difficult problem that you cannot resolve. You will find him the consummate professional, tactful, knowledgeable, an expert in Operations and you will be proud to have him represent your organization."
Strategic Operations Solutions
Dwighd Delgado
9443 Hickory View Place
Gaithersburg, MD 20886
Ph (443) 280-1714
(800) 793-2775
Others...
“… highly regarded … as a coherent strategic planner and effective tactician …”
WLJ (President EYE Lighting International - retired)
“… bringing in Dwighd was one of the best management decisions I have ever made …”
KK (Vice President Xenon Corporation)
“… an expert in manufacturing and supply chain management …”
KHP (Vice President Brüel & Kjær Vibro)
“… turned an average manufacturing operation into a strategic force for the company …”
JRE (Vice President Fusion UV Systems)
“… knows how to create a manufacturing machine in support of Sales …”
BW (President Pro-Tek Systems)
“… tireless and ingenious … in achieving highest profit and performance goals …”
BH (President ThroughPut Solutions)
“… on more than one occasion … instrumental in developing customer confidence …”
RWC (President InPro Technologies)
“… team player … a logical and practical approach to operations management …”
WPD (Vice President Fusion UV Systems)
“… best supervisor I ever had the privilege to work for during my almost 40 year career …”
PM (Manager Fusion UV Systems – retired)
"... truly an industry expert in manufacturing systems and optimization ..."
AXI (President Clear Align)
"... During the fifteen years that I have known and worked with Dwighd, I have been impressed by his diligence, strong ethical values, and consistent performance ..."
ADPH (President Fusion UV Systems)
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