What Others Are Saying About Strategic Operations Solutions

“We had a high profile customer in France that was experiencing exploding bulbs in our lamps (we make high power UV Curing equipment) on their production line. Our Service Techs, Applications Manager and Sales folks could find nothing wrong at the customer’s site. Questions were being asked about possible fundamental flaws in our production, we were up to ~$50K in warranty costs and the customer was demanding that we replace the line. I hired Strategic Operations Solutions^® because I knew Dwighd was an expert, knew production processes and bulb making, was detail oriented, methodical and good with customers. He first conducted a thorough review of our processes, which allowed us to conclude that we did not have a problem. I then asked Dwighd to travel to Europe, on short notice I might add, to view the customer’s production process.

Dwighd was able to determine, by diligently following each operating parameter, careful observation and polite questioning, that the customer had made process changes that rendered the air handling insufficient to cool the bulbs. He was able to train our customer’s personnel in exactly what to look for, what changes were required and how to move forward successfully.

Overnight the failures stopped, the complaints stopped and I had a satisfied, albeit somewhat embarrassed customer. Dwighd easily saved us well over $100,000 cost to replace the systems! I would highly recommend Strategic Operations Solutions^® and Dwighd, especially if you have a difficult problem that you cannot resolve. You will find him the consummate professional, tactful, knowledgeable, an expert in Operations and you will be proud to have him represent your organization.”

“Dwighd is one of the most thorough and perceptive businessman I have had the opportunity to work with. Using a combination of vast knowledge and detailed research, he assesses the big picture and finds creative solutions. I have seen Dwighd implement strategic change and drive positive growth. He is a thought provoking leader with a natural flair for mentorship. Dwighd’s professionalism and results-oriented management style make him an asset to any organization. It would be a pleasure to work with him again, should the opportunity present itself.”

“… highly regarded … as a coherent strategic planner and effective tactician …”
WLJ (President EYE Lighting International – retired)

“… bringing in Dwighd was one of the best management decisions I have ever made …”
KK (Vice President Xenon Corporation)

“… an expert in manufacturing and supply chain management …”
KHP (Vice President Brüel & Kjær Vibro)

“… turned an average manufacturing operation into a strategic force for the company …”
JRE (Vice President Fusion UV Systems)

“… knows how to create a manufacturing machine in support of Sales …”
BW (President Pro-Tek Systems)

“… tireless and ingenious … in achieving highest profit and performance goals …”
BH (President ThroughPut Solutions)

“… on more than one occasion … instrumental in developing customer confidence …”
RWC (President InPro Technologies)

“… team player … a logical and practical approach to operations management …”
WPD (Vice President Fusion UV Systems)

“… best supervisor I ever had the privilege to work for during my almost 40 year career …”
PM (Manager Fusion UV Systems – retired)

“… truly an industry expert in manufacturing systems and optimization …”
AXI (President Clear Align)

“… instrumental in reducing our break-even point, improving employee productivity, and initiating new safety and maintenance standards …”
EB (Director PremaTech Advanced Ceramics)

“… a knowledgeable, talented, very perceptive leader … a very valued advisor whom I respect and value highly …”
EC (President Skyline Technical Fund)

“… excellent at developing systems and processes for effectiveness. His reasoning and analytical skills coupled with keen systems thinking enables him to solve complex problems that others miss.”
JC (Executive Pastor Seneca Creek Community Church)

“… During the fifteen years that I have known and worked with Dwighd, I have been impressed by his diligence, strong ethical values, and consistent performance …”
ADPH (President Fusion UV Systems)

“…was crucial to, and an integral part of (an) … expansion program… From the planning stage, with the Strategic Planning sessions, to … the implementation phase, he was always helping us … find creative solutions to the many problems encountered…”
HB (Founder, President, and Owner of TDR Systems)

“…takes the time to explain, teach and coach throughout each process – ensuring all … are clear on their individual tasks as well as the company’s overall goal.  He has a depth of genuine interest, concern and sincerity that is difficult to find!”
HW (Corporate Secretary at CHUTES International)

“…has heart!  This is reflected in everything he does.  …brings new ideas to the table and then follows them through to successful implementation.  Dwighd is the ultimate team player who not only plays his part but lifts those around him.”
MR (President Maritime Applied Physics Corporation)

“…an exceptional resource to manufacturers around the state of Maryland.  Knowledgeable and reliable accurately describe Dwighd as a consultant and as a person.  … I say with confidence that Dwighd is a welcome addition to any team I am part of.”
CL (Vice President of Manufacturing, Land Sea Air Manufacturing)